RETURNS, REFUNDS & ORDER ISSUES
All returns, refunds, and order-related issues are handled by the third-party retailer or distributor selected at the time of purchase.
As Fainom Publishers works with external retailers and print-on-demand providers, we do not process or manage physical orders, shipments, or returns.
ORDER ISSUES COVERED
This includes (but is not limited to):
- Orders not received
- Incorrect items received
- Damaged or defective products
- Missing items
- Delivery disputes
HOW TO RESOLVE AN ISSUE
If you experience any issue with your order, you must:
- Contact the retailer or platform you purchased from
- Follow their specific returns, refunds, or claims process
- Use any tracking or order reference provided at checkout
Each retailer has its own policies regarding:
- Return eligibility
- Refund timeframes
- Replacement procedures
IMPORTANT NOTE
Fainom Publishers:
- Does not handle returns or refunds for third-party orders
- Has no control over retailer policies or decisions
- Cannot process claims for missing, damaged, or incorrect items
All responsibility for order fulfilment, returns, and refunds lies with the third-party retailer or distributor.
ADDITIONAL INFORMATION
We recommend reviewing the retailer’s:
- Returns policy
- Refund terms
- Shipping and handling conditions
prior to completing your purchase.